Our Agents

Randy Loomis

Owner/President

I'm proud to be the founder and president of RMR, an agency truly dedicated to family. I am married with three wonderful children - Randall, Marie, and Ryan. Their initials are where RMR got its name. I'm also a grandfather to eight grandchildren ranging in age from newborn to 13 years old.

Ever since we opened our doors in 1999, RMR has been a family-owned and -operated agency. We pride ourselves on serving our clients in all their Life Insurance and Medicare needs. With RMR, you will have an agent and staff that you will know on a first-name basis. When you call our office, you will be greeted by a real person -- not an automated system. When you meet with an agent, you will get the one-on-one interaction you deserve.

We know that navigating the Medicare system can be confusing and stressful. Let us guide you through the process. Our team will make sure you get the healthcare coverage that fits your needs and provides the benefits you've earned, all while making sure you're comfortable with your Medicare coverage

Randall Loomis

Vice President

Started with RMR: 2007

I bring 17 years of experience as an insurance agent, serving clients across NY, NC, VT, NH, ME, CT, PA, and MN. My focus is on ensuring that every client, both new and existing, receives the best insurance coverage annually. Leveraging my background as a former U.S. Marine, I specialize in assisting veterans beyond their VA coverage, ensuring they receive all eligible benefits. As an agent, I take pride in offering my clients the finest insurance options tailored to their health and financial needs, fostering empowerment in their decision-making process. Guiding clients through their insurance choices and securing optimal coverage remains a fulfilling aspect of my work.

Stephen Sharpe

Mark Conner

Started with RMR: 2004

With 20 years of experience in the health insurance industry, I've served as a broker, dedicated to advocating for my clients' best interests. My primary responsibility is ensuring my clients receive maximum benefits at minimal cost. Drawing from two decades of expertise, I meticulously select the best plan for each individual. The camaraderie within our company feels like family, and is paired with the freedom of a flexible schedule. When not working, I enjoy golfing, swimming, and a bit of tennis. My motto is simple: do it right the first time.

Steven Garcia

Hi, my name is Steven Garcia. I have been working with RMR since 2018. I found the perfect job when I joined this agency. Now, let me help you find the perfect healthcare plan for you. I am bilingual, so if you or a family member need an agent that also speaks Spanish, then look no further.

Brian Indolfi

Started with RMR: 2014

Since joining RMR, I've been on a journey to help others while seeking adventure. My job involves meeting folks in person to guide them through the Medicare system, acting as a middleman to ease their confusion about medical insurance. With my knowledge of different companies and plans, I simplify the complexities of Medicare for my clients. Making a positive impact, whether by saving them money on medications or helping with groceries, is deeply rewarding for me.

Outside of work, I value spending time with my son and family, exploring new places, and rooting for the Buffalo Bills to win a Super Bowl one day. I believe in simplicity, communicating with clients in plain language, like I would with my own parents. Above all, I prioritize my clients' needs and always strive to put their interests first.

Jim Johnson

Started with RMR: 2012

With 12 years of experience as a Sales Agent, I previously spent 20 years in grocery retail, serving in various roles from store manager to buyer. My primary responsibility is to expand my book of business continually. Leveraging a robust set of people skills, I prioritize building strong relationships with clients. What I appreciate most about working for RMR is the familial treatment I receive. Outside of work, I enjoy golfing and hunting, enjoyable pastimes that allow me to recharge and unwind.

Casandra Loomis

Started with RMR: 2018

I've been a licensed life and health insurance agent with RMR Insurance Agency for 6 years. My insurance career began as a pharmacy billing specialist, handling Medicare, Medicaid, and Third Party Insurance claims for Skilled Nursing Facilities. Afterward, I transitioned to become a licensed Home and Auto Insurance Agent with Farmers Insurance for three years before expanding my expertise to include Life and Health Insurance. In my current role as a Medicare Advantage Insurance agent, I simplify the process for recipients, guiding them through enrollment and explaining different plan options tailored to their needs.

My goal is to alleviate the stress and confusion surrounding Medicare enrollment by providing clear guidance and education on Medicare Advantage plans. I conduct thorough research to find the best plan for my clients' doctors, medications, budget, and lifestyle, ensuring they receive optimal coverage. Additionally, I monitor their plan annually to ensure it remains the best option available.

Working for RMR Insurance Agency, a small, family-owned business, is fulfilling as it aligns with my values. Outside of work, I enjoy camping, fishing, and spending quality time with my family, supporting my children in their favorite sports. Just as I prioritize my family's best interests, I approach my clients' needs with the same level of care and commitment.

Kali Loomis

Started with RMR: 2012

With 12 years of experience as an insurance agent, I hold a NYS LAH license and maintain membership in the National Ethics Association. Each year, I dedicate myself to continuing education and certification courses to stay updated and maintain my license. My primary focus is on working with seniors, leveraging my extensive knowledge to help them find the ideal health insurance plan tailored to their needs. Throughout my tenure, I've prioritized thoroughness with every client, ensuring we find the best fit for their individual circumstances. My passion lies in assisting seniors to access the benefits they deserve, save money, and feel secure in their health insurance choices.

Beyond work, I enjoy paddle-boarding, kickboxing, and reading, often embarking on adventures with my two kids. Understanding the complexities of the Medicare world, I strive to offer honesty, patience, and hard work to every client, alleviating the confusion and overwhelm they may face.

Randy Matthews

Started with RMR: 2015

I have been working as an insurance broker for 9 years. Prior to this, I spent 27 years as a team leader and supervisor at Harden Furniture. In my current role, I sit down with Medicare members to review their current plans and ensure we find the right plan to fit their needs. With extensive knowledge of Medicare plans, I am adept at helping clients navigate their options. Building rapport with seniors comes naturally to me, and I take pride in providing them with attentive care. Outside of work, I enjoy hunting and spending time outdoors, as well as quality time with my family.

Carl Miller

Started with RMR: 2009

I've dedicated 15 years to RMR as an Agent, transitioning from blue-collar roles to sales in the early 2000s, where I've since remained. My primary role involves assisting clients in selecting the right insurances to suit their needs, staying updated on current plans and regulations. Drawing from years of sales experience, I empathize with clients' life and health challenges, fostering a genuine connection. At RMR Insurance, we prioritize treating clients like family, reflecting our genuine care and concern. Beyond work, I'm pursuing my private pilot's license and relish outdoor recreation.



I pride myself on honesty and transparency with clients, prioritizing their best interests above all else. Word-of-mouth referrals speak volumes about my commitment to exceptional service. As a caring and honest insurance agent, my aim is to provide you with peace of mind by guiding you through the intricacies of insurance, ensuring you have the coverage necessary to safeguard what matters most to you and your loved ones. Your trust and satisfaction remain my highest priorities.

Mandie Miller

Started with RMR: 2017

I've been a dedicated insurance agent at RMR Insurance for 7 years, serving clients in New York State and Maine with a Bachelor's degree. Specializing in Medicare, I meticulously match members with advantage or supplement plans tailored to their needs. Ensuring thoroughness, I meticulously review clients' medical needs and benefits, explaining every detail with pride. I find immense joy in helping individuals access their entitled benefits and enjoy exploring new towns in my free time. Outside of work, I prioritize family time with my two sons and husband, often hiking and caring for our hobby farm. With a background as a zookeeper, I appreciate the work-life balance RMR Insurance offers, allowing me to continuously learn and improve while treating each client like family.

Jeff Sanders

Started with RMR: 2018

I transitioned to the role of Broker at RMR Insurance Agency after serving as a sales manager at Lowes in their appliance department. My focus is on understanding each client's insurance needs and guiding them to the best-suited plan. With a background in technology and a strong grasp of Medicare and insurance, I ensure clients find their ideal coverage while prioritizing compassion. I take pride in providing personalized care, particularly to Medicare recipients, and aim to alleviate the complexities of insurance. Beyond work, I cherish family time, traveling, and indulging my passion for sports, including rooting for the Buffalo Bills, NY Mets, and NASCAR. My approach to client service mirrors the care I'd extend to my own family, striving to make insurance navigation seamless and transparent.

Dylan Twang

Started with RMR: 2018

For the past 6 years, I've served as an insurance agent, dedicating my expertise to RMR Insurance across multiple states. Before transitioning to insurance, I spent 9 years in physical therapy, providing me with a unique perspective on insurance's practical application. My main objective is to assist individuals in finding insurance plans that seamlessly facilitate healthcare access while optimizing benefits.

Having worked directly with patients in the medical field, I possess a deep understanding of diverse insurance needs. This insight enables me to tailor services to each client, avoiding one-size-fits-all solutions for a more personalized experience. Working at RMR Insurance allows me to educate clients on insurance intricacies and maximize their coverage potential, instilling confidence in their plans.

Outside of work, I'm passionate about staying active, whether through workouts or coaching jiu-jitsu. Physical fitness isn't just about personal enjoyment—it's also about ensuring I'm capable of caring for my wife and daughter. My guiding principle is to treat others as I wish to be treated, providing the same level of care and attention to my clients as I would expect for my own family.

Peter Clifford

Started with RMR: 2023

With 9 months as an agent, 30 years as a retail manager, and 10 years as a self-employed contractor, I bring extensive people skills to my role. My passion lies in assisting individuals in obtaining affordable and improved health insurance to enhance their lives. Outside of work, I indulge in woodworking, particularly making outdoor furniture, and enjoy golfing. My willingness to help others and the satisfaction of positively impacting someone's health and financial well-being make this career truly fulfilling for me.

RMR Staff

The RMR office team has more than 40 years of service. When our members have a concern or question, these ladies are always there to help. At RMR, our members never sit through automated systems or phone recordings. When you call, you get immediate help from an experienced and knowledgeable member of our team. They truly are the glue that holds our agency together.